Your Transition Guide and FAQs
We look forward to serving your financial needs, from everyday banking to major financial milestones. We hope that you will enjoy our competitive deposit and loan rates, broad range of products, and extensive Online and Mobile Banking services, plus perks such as:
- 24/7 Call Center
- Additional branches nearby
- Zelle® to safely send money to friends and family
- Account-to-Account Transfers
Below is information regarding CFCU and how the conversion of CTECU accounts onto CFCU’s systems will affect you. With your cooperation, we aim to make this transition simple and seamless.
Please don’t hesitate to stop by the branch or call CFCU at 800-232-8101 if you have any questions. We can’t wait to welcome you to the Chevron Federal Credit Union family!
General Information
Q. What is the contact information for CFCU?
A. Mailing address: P.O. Box 4107, Concord, CA 94524
Call Center: 800-232-8101
Email: [email protected]
Routing #321075947
Q. Will my member number change after the merger?
A. Yes. Beginning July 1, 2023, a prefix will be added to your existing CTECU member number.
Your Chevron Federal Credit Union member number will begin with “032” and end with your current CTECU member number. Zeros will be used to fill in between and create a 10-digit member number. An example of a new member number would be 032000XXXX, where the Xs are your current CTECU member number. This is the number you will use in branches and for the initial CFCU Digital Banking setup.
Your account (MICR) number(s) will be made up of a five-digit Share ID for each type of account, followed by your new member number (with the initial zero dropped). An example of a new Savings account number would be 101003200XXXXX, where the Xs are your current CTECU member number. This is the number you will use when setting up electronic transactions such as direct deposits and wire transfers.
Q. Will the amount of my minimum deposit change after the merger?
A. Yes. CTECU requires a minimum balance of $5 to establish a Share account. CFCU requires $25 to be held in your Primary Share account. Prior to the merger, please make sure there is at least $25 in your Primary Share account.
Q. What happens if I don’t have $25 in my primary share account before the merger?
A. A grace period of 90 days will be extended following the merger. After 90 days, the account will be subject to a $5.00 per month Low Balance Savings Account fee as per CFCU’s Fee Schedule.
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