Frequently Asked Questions
What controls are in place to prevent unauthorized access to my account?
Online banking and mobile banking use multifactor to authenticate users at login.
How does CFCU keep Online and Mobile Banking information (including login credentials) secure?
Our Online and Mobile Banking platforms do not store any information in the user's device or the Web browser cache. All data is securely transmitted to servers using Transport Layer Security (TLS).
Does CFCU use challenge questions on the mobile channel?
No. Answers to challenge questions can be discovered or guessed easily. Instead, we use one-time passcodes (OTPs) sent out via SMS or phone calls.
Should I install software to find and remotely wipe my mobile phone?
In the event your mobile device is lost or stolen, you should be able to remotely wipe your data to prevent unauthorized access. Install and configure an app that will let you remotely locate and wipe your phone (example: 'Find My iPhone' for IOS devices).