Routing Number: 321075947

Home Loan Help Desk

New mortgage inquiries: 888-334-5120

For those outside the U.S.: 510-627-5120

Home Loan Servicing
Assistance with existing mortgages: 866-894-8185

• Payments
• Auto-Draft Payments
• Mortgage Payoffs
• Escrow

For those outside the U.S.: 510-627-5125

Debit Cards

To report a lost or stolen ATM/Debit card: 800-472-3272

For those outside the U.S.: 614-564-3075

To activate/assign a PIN to a new ATM/Debit card or to change an existing PIN: 800-992-3808

For those outside the U.S.: 614-564-3074

Credit Cards

To report a lost or stolen credit card: 866-633-9958

For those outside the U.S.: 701-461-1878 (call collect)

To report a lost or stolen VISA HELOC credit card: 800-234-5354

For Everything Else

Call Center (24-hour service): 800-232-8101

For those outside the U.S.: 510-627-5000

Online Banking Department: 800-232-8101, Option 3

Secure Fax Number: 510-627-5233