PC Access FAQs
“500 Servlet Exception” error message
If you are using Internet Explorer 8 and receive a “500 Servlet Exception” error message after clicking on “Online Statements,” please enable your third-party cookies as follows:
- Open Internet Explorer.
- Click on “Tools” and then “Internet Options” from the top menu.
- In the “Internet Options” window, look for the “Privacy” tab.
- Within the “Privacy” tab, there should be an “Advanced” button. If the option to enable Third Party Cookies is grayed out, then click “Override automatic cookie handling.” Once this is enabled, all of the options can be modified.
- Set the Third-Party Cookies option to “Accept.”
- After clicking on “OK” to close out the “Internet Options” window, you may need to restart Internet Explorer for the changes to take effect.
To enable your third-party cookies within Internet Explorer 7:
- Open Internet Explorer
- Click:
- “Tools” at the top of your screen
- “Internet Options” from the drop-down menu
- “Privacy” from the tabs at the top of the “Internet Options” window
- “Advanced”
- From the “Advanced Privacy Settings” window, click:
- “Override automatic cookie handling”
- “Accept first-party cookies”
- “Accept third-party cookies”
OR
- “Accept first-party cookies”
- “Always allow session cookies”
- “Block third-party cookies”
OK
Account closure request
In order to close an account, please visit any CFCU branch or send a signed and dated request, including balance disbursement instructions (if applicable) to:
Chevron Federal Credit Union
Attention: Operations Department
P. O. Box 2069
Oakland, CA 94604
You can also fax your written request to 510-627-5032 or scan and attach it to a Secure Email in PC Access.
Address change requests
To change your residential address:
- Log in to PC Access
- Click on “User Options”
- Click on “Change Residential Address Information”
- Enter your new address
- Click on “Change Residential Address Information” when done
If your mailing address is different from your residential address, or if your address change involves a non-U.S. address, please send us a Secure Email through PC Access with your new address so we can update your account profile. Alternatively, you can fax a signed and dated written request to 510-627-5032.
ATM/Debit Card network use and cross-border fees
CFCU Debit Cards can be used at any ATM displaying the MasterCard®, CO-OP Network, Allpoint, PLUS, or STAR® logos, as shown on the back of the card.
CFCU ATM Cards can be used at any ATM displaying the CO-OP Network, Allpoint, PLUS, or STAR® logos, as shown on the back of the card.
Please note that some financial institutions may charge an ATM fee. CFCU will charge a Cross-Border Transaction fee of 1% on all cross-border transactions regardless of whether there is a currency conversion.
For more information on additional currency conversion rates that may be assessed, please click on "Disclosures" and then "Master Account Agreement and Disclosure" (see page 8).
ATM/Debit Card transaction limitations
CFCU allows ATM withdrawals up to $500/day, and signature-based and Point-of-Sale (POS) Debit Card transactions up to $2,500/day. These limits cannot be increased.
Bill payment “send on” vs. “deliver by”
The "send on" date is the date we will send the payment to the payee; the "deliver by" date is the date the payee will receive the funds.
Creating a wire transfer
Wire transfers can be initiated at any CFCU branch or through PC Access (please note that we cannot accept wire transfer requests received via fax).
To create a wire transfer through PC Access:
- Log in to PC Access
- Click on “Additional Services”
- Click on “Wire Transfer Form”
- Read the “Wire Transfer Authorization” terms and click on “Continue” to accept the terms and continue with the wire transfer.
- In the red fields marked with an asterisk “*,” enter the required information in the “Wire Transfer Authorization” and “Bank of Final Deposit” sections.
- Note the cutoff times and the times required to complete the wire transfer orders; click on “Continue” and follow the prompts.
- A representative from our Wire Transfer Department will contact you within one business day to confirm and process your wire transfer order.
Credit Card information
You can apply for a CFCU credit card through our website, but we no longer own or manage our credit card portfolio. Please contact Elan Financial Services (Cardmember Service) at 866-633-9958 if you have any questions about your credit card or pending credit card application.
Credit Card payments
You can view and make Credit Card payments online as follows:
- Log in to PC Access
- Click on “Additional Services”
- Click on “Links”
Principal only mortgage payments
When making principal only mortgage payments through PC Access, please transfer the funds into the Sweep account and then call us at the numbers below (or send a Secure Email) the day you transfer the funds, otherwise the payment will be applied as/to your regular monthly payment.
Reg D counts for MarketEdge accounts
Adding the Reg D counts in PC Access for our MarketEdge accounts is on our list of potential enhancements. In the meantime, you can call us at the numbers below and a representative can provide you with your Reg D totals.
Security challenge question changes
Your security image and questions cannot be reset online. Please call us at the numbers below so a representative can assist you with this. Alternatively, you can fax a signed and dated written request to change your security questions to 510-627-5032 or attach a scanned copy of it to a Secure Email in PC Access.
Sweep Account
Online payments to a CFCU mortgage should be transferred into the mortgage Sweep account. Payments are “swept” from this account at the end of each business day and applied to your loan.
Timeout periods
For security reasons, there is a predetermined timeout period when using PC Access. The timeout period determines the amount of time between pages that your session is valid. Shorter time periods offer more security while longer time periods offer more convenience.
If you would like to adjust your timeout period:
- Log in to PC Access
- Click on “User Options”
- Click on “Change Timeout”
- Choose either the 20, 30, or 40 minutes timeout period
- Click on “Change Timeout” to update to update your selection
Wire transfers – correspondent bank information for foreign wire transfers
All foreign wire transfers must first go through a U.S. correspondent bank (a “middle man bank” or “bank of first deposit”) before arriving at the bank of final deposit. You will need to contact the bank of final deposit and to find out which U.S. correspondent bank they use for wire transfers. You will need the institution name and their routing (ABA) number before you can submit your wire transfer request online through PC Access (see “Creating a Wire Transfer”).
If you have additional questions, please stop by your local CFCU branch, send a Secure Email through PC Access, or call us at 510-627-5000 or toll-free 800-232-8101.